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Our Privacy Policy

We care for your privacy and we want to share everything we do with your personal data with you. Throughout KNOWYOURFOOD's Privacy Policy, you will be able to check what rights you have at your disposal, what data we treat and with whom we share it, the period for which the personal data will be stored, and much more.

We made sure that this Policy is as transparent, clear and concise as possible. You must read it carefully and calmly since the privacy we guarantee is only as complete as your knowledge of it.

We also recommend the full reading of Regulation 2016/679 of the European Parliament and the Council, also known as the General Data Protection Regulation (hereinafter GDPR), where you can learn more about privacy and personal data protection.

Who are we?

KNOWYOURFOOD –  Health Foodtech Pvt. Ltd. (hereinafter, “KNOWYOURFOOD”) is an incredible platform working with professional Dieticians, Nutritionists, Health Coaches, Diet Experts, and many other health experts. We believe in providing top-notch services to our clients and live up to their expectations. This platform is dedicated to promoting a healthy lifestyle with the cooperation of its experts. We offer our services to both “Health experts and patients.” 

KnowYourFood allows Dietitians, Nutritionist, and other Health Coaches to make their online presence by setting up their virtual clinic on this platform and make them able to provide online constancy across the world without any physical presence. But hold on! KNOW YOUR FOOD doesn’t promise to provide clients, which means we help our professional health experts to improve their market value and offer them an opportunity to engage national and international patients more deeply than ever. 

In addition to these functionalities, the most distinctive feature of the service relates to the fact that it eases and improves the nutritional monitoring and follow-up of the Patient by the Nutrition Professional. Thus, through KNOWYOURFOOD’s mobile and web application, the Patient, at the end of each nutrition appointment, will have available on their mobile device their personalized food plan as prescribed by the Professional, which can be readjusted both in real-time and in the next appointment.

Scope of this Privacy Policy

This Privacy Policy applies to all users of the website knowyourfood.in and its subdomains, whether or not they register, to all users of the mobile and web application, from the moment they install it on their device mobile, to all users of the platform who register for the trial period as well as for all those who actually contract our services after the trial period ends.

The application of this Privacy Policy is irrelevant to the territorial scope, applying to all users from the moment they open our website or our mobile application, no matter where they are located.

The use of the services provided by KNOWYOURFOOD is conditioned by accepting the Terms and Conditions of Use and the reading of this Policy. If you do not agree to these stipulations, please do not use our services.

What data do we collect?

The collection and processing of data are fundamental to the operation of KNOWYOURFOOD. It's based on that data that our project is built and it's that informational core that allows us to provide you with a service in the area of nutrition and patient management known for its excellence. We have reviewed and limited the data collection and the period of retention of the data to the minimum necessary.

There are various sets of information and data that we collect and process. To simplify, we’ll be dividing those sets of information into three large groups: Professionals, Patients and Secretaries.

Professionals’ data

Patients’ data

Patients’ data is directly collected, for the most part, by the Professional. He is the controller and the main responsible for processing the patients’ personal data. Besides a minimum set of legally required measures, KNOWYOURFOOD is not responsible for providing the information and guarantees imposed by the GDPR on the Professionals regarding their relationship with the Patient.

A series of personal data might be requested by the Professional to the Patient or recorded by observation, which may range from “simple” personal data categories (such as: billing data, user identification number, among others, such as name complete, address, cell phone, and many more) to data considered as “special” (examples of this type of data include race, personal and social history, clinical history, food history, body measurements, among other information).

KNOW YOUR FOOD only treats Patient data as it is entered by the Professional or directly through the mobile and web application. The use of the mobile or web application is intended for use by patients and is, of course, optional and, in cases where it is used, we collect the following data:

Secretaries’ data

Like the Patients’ data, the Secretaries’ data is also directly collected, for the most part, by the Professional. He is the controller and the main responsible for the processing of the Secretaries' personal data. He may lack consent in the context of their contractual relations to which KNOWYOURFOOD is unrelated.

However, when using the platform, and in addition to the treatment performed on the data entered directly by the Professional, KNOWYOURFOOD also collects some data which was already listed in relation to the Professional as "Automatically collected data", and so, we ask you to check this section.

Purposes of the processing

We use the data we collect for a series of purposes that we want to make known. Those purposes may be based on a legal obligation, the legitimate interests of KNOWYOURFOOD, the performance of the contract or consent, depending on the case.

Data retention period

Personal data may be retained for different periods of time depending on its legal relevance or the duration of the contractual relationship.

Subprocessors

Some of your personal data may be processed by third parties who are not part of our services. We have limited these operations to the bare minimum we need to continue to operate efficiently. To know more about our subprocessors, contact us at support@knowyourfood.in.

Professionals’ rights

We want to ensure that your rights are fully respected. In those situations where the automatic mechanisms already implemented do not allow us to guarantee these rights fully, you can contact us through support@knowyourfood.in.

Security

The security of your data and the services we provide are one of our highest priorities. As such, we regularly review our platforms and servers to ensure that all measures are being taken to mitigate security risks, using the most current encryption, surveillance and auditing techniques. These measures may only reflect on our servers or, otherwise, have an immediate impact on our platforms, such as increased password complexity, new SSL certificates, two-step verification, and more.

Changes and amendments to this Privacy Policy

KNOWYOURFOOD’s Privacy Policy is subject to constant and periodic review. As a result of legal developments, recommendations issued by the control authorities, or changes to our business model, among others, we may have to amend this Policy. We recommend that you visit this page regularly and keep up with the latest updates. We will notify you whenever we make substantial changes to this Policy that might jeopardize your rights.

Contacts

If at the end of this reading you still have doubts or to exercise your rights, please contact us to:

KNOWYOURFOOD
Privacy department
Support@knowyourfood.in
or walk-in
991, Sector 43, Near Golf Course Road, Gurgaon, Haryana, 122001
+91 96109-99006

This website is owned and managed by Health Foodtech Pvt. Ltd.