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Terms and Condition

Before accessing and using the services provided on the web application, under the web domain https:/KNOW YOUR FOOD.in or any of its subdomains, and KNOW YOUR FOOD’s mobile application, we ask you to carefully read these Terms and Conditions of Use (hereinafter, “Terms of Use”; “Terms”; “Conditions”; “Terms and Conditions”) which stipulate the terms under, which you may use the KNOW YOUR FOOD software, also defining the participation rules for the Professionals and Patients, enrolled in said service.

Who are we?

KNOW YOUR FOOD –  Health Foodtech Pvt. Ltd. (hereinafter, “KNOW YOUR FOOD”) is an incredible platform working with professional Dieticians, Nutritionists, Health Coaches, Diet Experts, and many other health experts. We believe in providing top-notch services to our clients and live up to their expectations. This platform is dedicated to promoting a healthy lifestyle with the co-operation of its experts. We offer our services to both “Health experts and patients.” 

KNOW YOUR FOOD allows Dietitians, Nutritionist, and other Health Coaches to make their online presence by setting up their virtual clinic on this platform and make them able to provide online constancy across the world without any physical presence. But hold on! KNOW YOUR FOOD doesn’t promise to provide clients, which means we help our professional health experts to improve their market value and offer them an opportunity to engage national and international patients more deeply than ever. 

In addition to these functionalities, the most distinctive feature of the service relates to the fact that it eases and improves the nutritional monitoring and follow-up of the Patient by the Nutrition Professional. Thus, through KNOW YOUR FOOD’s mobile application, the Patient, at the end of each nutrition appointment, will have available on their mobile device their personalized food plan as prescribed by the Professional, which can be readjusted both in real-time and in the next appointment.

In this way, KNOW YOUR FOOD promotes, facilitates and simplifies the relationship between the Patient and their Nutrition Professional, enabling:

Conditions of acceptance

The registration in KNOW YOUR FOOD’s web and or mobile application and the service provided by Dietitians and other Health experts is dependent on the total acceptance of these conditions, whereby any Professional and/or Patient who does not agree or does not commit to behaving according to these terms shall not be allowed to use said service.

Thus, for each person who is effectively a Professional or a Patient of the KNOW YOUR FOOD service is assumed, at the time of registration or at a later time, that they have read and fully understood the Terms and Conditions and the Privacy Policy, which is inseparable from these terms, having expressly accepted both.

KNOW YOUR FOOD reserves itself the right to change at any time. Without any prior notice, the Terms and Conditions (partially or totally) being that each new version of the Terms and Conditions shall enter into force after being published on the KNOW YOUR FOOD website. By accepting these Terms and Conditions, users commit to visit and study these Terms regularly. Lastly, KNOW YOUR FOOD reserves itself the right to interrupt or even terminate services at any time if it deems necessary.

These stipulations are legally biding.

The provisions on these Terms and Conditions of Use are legally binding, and they contractually bind the Professional to KNOW YOUR FOOD. As such, from the moment you agree to these Terms and Conditions, you are legally bound by them and accept to subject yourself to the most recent versions of the Terms and Conditions of Use and the Privacy Policy.

You may withdraw your consent to these terms at any given moment, being certain that, in doing so, you will terminate this contract and you will not be entitled to any indemnity or refunds of the amounts already paid, neither will you be allowed further access to KNOW YOUR FOOD. After withdrawing your consent, all your personal data shall be deleted.

These provisions shall remain in force between the parties for the entire duration of the contract. That duration shall be determined in accordance with the chosen subscription.

Definition of Terms

“Software” shall be understood as the web and mobile applications developed by KNOW YOUR FOOD, the distribution and use of which is subject to these Terms of Use.

“Distribution” shall be understood as how the Software is made available by KNOW YOUR FOOD to Users.

“Professional” shall be understood as anyone who has, by any means, access to the web version of the software.

“Patient” shall be understood as anyone who has, by any means, access to the mobile version of the software or the equivalent restricted web version.

“Secretary” shall be understood as anyone who has, by any means, access to the web version of the software, restricted, made available by the Professional to that third party for the purposes of managing and scheduling their consultations and Patients.

“User” shall be understood as anyone who has, by any means, access to the web and/or mobile version of the software.

“Intellectual Property Rights” shall be understood as all rights to scientific works, inventions in all fields of human activity, scientific discoveries, designs, industrial models, industrial trademarks, commercial and service brands, as well as protection against unfair competition, as well as all other rights inherent to intellectual activity in the industrial and scientific fields.

Application of the Software Terms and Conditions of Use

The Software Terms and Conditions of Use apply to all forms of use of the applications, both in code form and in binary form, as in any other way.

Data treatment and privacy

By accepting these Terms and Conditions of Use, the Users expressly consent to process their personal data as defined in the Privacy Policy.

Registration

KNOW YOUR FOOD is not responsible for any event resulting from the lack of capacity of the User. KNOW YOUR FOOD undertakes the task of ensuring that the services provided are to be offered and used without failures but reserves itself the right to temporarily suspend its operations for technical reasons or causes beyond its control.

Mandatory information when signing up for our services:

At the time of registration and during the use of the software and services, the User shall provide accurate, precise and truthful information. The Professionals and Patients also guarantee and respond, in any case, for the truthfulness, accuracy and authenticity of the personal data provided, not being KNOW YOUR FOOD in any way responsible for the veracity or correction thereof.

The records are personal and non-transferable, being the holder thereof solely responsible for the actions taken with their registration.

To each Professional or Patient may only match a single record, therefore KNOW YOUR FOOD may cancel any subsequent registration made by the same individual.

A — General terms of use — PROFESSIONAL

By subscribing and using the KNOW YOUR FOOD software, namely, through the online platform, the Professional will be using tools that allow the simplification of their more complex tasks, such as planning, analysis and creation of food plans, nutritional calculations, management and analysis of information, among others. In addition to these functionalities, the most distinctive feature of the service relates to the fact that it facilitates and improves the nutritional monitoring and follow-up of their patients - KNOW YOUR FOOD patients. The Professional lies constantly connected to their patients as the software allows access to the evolution of their patient's progress as well as direct communication by message. This functionality translates into a closer follow-up of the Patient. It allows the Professional to change their food plans, answer questions posed by the Patient and schedule consultations, all in real-time. There is no influence whatsoever of KNOW YOUR FOOD on the relationship between the patient and the professional.

By accepting the Terms and Conditions, the Professional undertakes to only adopt behaviours that do not infringe the existing legal order or damage, in any way, legally protected positions and, in particular, to strictly oblige to the Code of Ethics in force on their jurisdiction as well as the International legislation regarding the protection of personal data such as the General Data Protection Regulation, ensuring, on this subject, the provision of information, collection of consents, and access to the rights of Patients and Secretaries.

Without prejudice to the objection of the Professional, by accepting these Terms, the Professional accepts and agrees to the automatic renewal of their subscription, authorizing for that intent that the appropriate amounts be charged through the payment information previously made available.

In order to use the KNOW YOUR FOOD software, the Professional must be at least eighteen years old or older if the Legal Age in force in their country is superior to this age.

B – General terms of use – PATIENT

By subscribing to the KNOW YOUR FOOD mobile application, the patient will have direct access to their food plans, receiving, at the time stipulated therein, notifications regarding the list of foods advised by the Professional. In addition to this functionality, the mobile application allows the follow-up of the patients’ physical activity and other data such as water intake, weight, height and body mass index (BMI) while also facilitating constant and real-time monitoring by the Professional, since they can review this information and update the plan according to their patient's progress.

Follow-up subscriptions add to these features the possibility of registering the weight as well as allowing direct communication with the Professional through messages. This way, it facilitates the comfortable management of consultations (scheduling, confirmation and cancellation), sharing progress, and solving doubts.

There is no influence whatsoever of KNOW YOUR FOOD on the relationship between the patient and the professional. Also, it is under the control of the professional the definition of the specific functionalities to be made available. Because of this, the permissions available in the application may vary from patient to patient.

By accepting the Terms and Conditions, the patient is obliged to only adopt behaviours that do not infringe the existing legal order or damage, in any way, legally protected positions.

Amendments to the Terms and Conditions of Use and the Privacy Policy

KNOW YOUR FOOD may at any time carry out an update of the Terms and Conditions of Use and the Privacy Policy in order to respond to legal requirements or mobile application operating changes.

Intellectual Property

The applications produced by KNOW YOUR FOOD are intellectual works protected by the Law of Intellectual Property and are protected by the applicable law. Each of the elements that compose them (such as design, text, video, music, graphics, images, information, applications, sounds, colours, logos, web page layout, applications and tools, among others) are the exclusive property of KNOW YOUR FOOD, the only authorized to use the intellectual property rights of personality therein assessed.
Any reproduction and/or full or partial representation, use, adaptation or modification of the applications or any of the elements that compose them, under any format, or in any form, for other purposes, including commercial, is expressly prohibited.

Confidentiality

The Professional is obliged to keep in absolute and complete confidentiality any personal or business data, even if it is not mentioned that it is confidential, of all information made available to which will have access by virtue of the distribution of web application software.

By protected or confidential information it is understood all the information, regardless of the medium used, consisting of technical and non-technical, financial, commercial or technological, namely: intellectual and industrial property, "know-how", conclusions, business models, working models, trade secrets, studies, formulas, methods, "drafts", drawings, photographs, prototype samples, models, financial data, technical and related information, directly or indirectly, with the distribution of pre-release beta software framework, or any other commercial elements, legal and/or tax, or any other information relating to the software, which is distributed in any form.

Disclaimer of warranties

The User expressly accepts that:

Limitation of liability

The User expressly understands and agrees that KNOW YOUR FOOD shall not be liable towards the User for any direct, indirect, incidental or special, arising from the use of the software. Also, KNOW YOUR FOOD shall not be liable for the omission of any of the legally imposed obligations on the Professional, namely those resulting from the General Data Protection Regulation or applicable Codes of Ethics.

System failures

It is not allowed the use of any device, software, or other feature that might interfere in the activities and operations of KNOW YOUR FOOD and its software, KNOW YOUR FOOD. Any interference, attempt or activity that violates or contravenes the laws of intellectual property rights and/or the prohibitions set in these Software Terms of Use will make the responsible liable to the corresponding legal actions and responsible for compensations possible damages.

KNOW YOUR FOOD is not responsible for any harm, loss or damage to the equipment of the User caused by flaws in the system, server or the Internet. Users may not assign KNOW YOUR FOOD any responsibility or demand any payment for any loss of earnings due to losses resulting from technical difficulties or failures in the system or the Internet. KNOW YOUR FOOD does not guarantee access and continuous use or without interruption of the application. Eventually, the system may not be available for technical reasons or Internet failures, or any other circumstances unrelated to KNOW YOUR FOOD.

Use of cookies

KNOW YOUR FOOD resorts, through the web application and KNOW YOUR FOOD software, under the web domain https://KNOW YOUR FOOD.in or any of its subdomains, to the use of cookies in order to improve and understand how the platform is used. They also allow recognizing when someone uses the platform and offering the user a positive browsing experience. By using the platform, both Professional and Patient, accept that KNOW YOUR FOOD may use cookies for these purposes or others, as described in the Privacy Policy. Cookies consist of small text files that are placed inside the computer, tablet or phone of the Professional and the Patient with their permission.

Our cookies have different functions:

Allow navigation on the website and use of its applications, as well as allowing access to secure areas of the website. Without these cookies, the services you have requested cannot be provided. Some cookies are essential to access specific areas of our website.

These cookies are used to analyze how users use the website and monitor the performance it’s performance. This allows us to provide a high-quality experience by customizing our offer and quickly identifying and correcting any problems that arise. For example, we use performance cookies to find out what the most popular pages are, what method of connection between pages is more effective, or to determine why some pages are receiving error messages. These cookies are used only for the purpose of statistical creation and analysis, never collecting personal information in the process.

These keep the user preferences regarding the use of the website so that it is not necessary to configure the website for each new visit.

They measure the success of applications and the effectiveness of third-party advertising. They may also be used in order to customize a widget with the user data.

Cookies can be:

These remain stored, for a variable time, on the Internet browser of the devices you use to access it (PC, mobile and tablet), and they are used whenever the user makes a new visit to the website. They are typically used for direct navigation according to the user's interests, allowing us to provide more customized service.

These are temporary and remain stored on your web browser until you exit the website. The information obtained allows us to identify problems and provide a better browsing experience.

How can you manage cookies?

As previously explained, cookies help you to get the most out of our site.

The vast majority of Internet browsers allow the user to accept, decline or delete cookies, in particular by selecting the appropriate settings in the software itself. This way, after authorizing the use of cookies, you can disable some or all of our cookies.

Notifications

Professionals and Patients agree to receive communications from KNOW YOUR FOOD, including notifications related to the KNOW YOUR FOOD service, software, and mobile application as well as communications regarding any changes to these Terms of Use and/or the Privacy Policy, among other communications, to the mailbox associated with your registration or by any other form of communication that we may deem relevant.

Safety and information quality

It is our goal to assure the quality and integrity of the information provided by KNOW YOUR FOOD professionals and patients. With this in mind, we have implemented the necessary measures, both technologically and organizationally, in order to keep information safe, accurate, updated and complete. For more information, please see our Privacy Policy.

Hyperlinks

The mobile and web applications may contain links to other applications or sites on which KNOW YOUR FOOD has no control. The inclusion of links to other applications or sites is of pure informational content, being KNOW YOUR FOOD entirely alien to their content, services and/or products offered and cannot be held liable, in this regard, of any responsibility.

Partial invalidity

If any provision of the Terms of Use is held invalid or unenforceable, for any reason or to any extent, such invalidity or unenforceability will not affect, in any way, or render invalid or unenforceable the remaining provisions of the Terms of Use and the application of that provision shall be enforced in the extent permitted by law.

Processors

By accepting these Terms and Conditions of Use, the Professional expressly agrees and understands that the processing of personal data might be carried out on behalf of KNOW YOUR FOOD by other processors for the purposes and functions described in these Terms of Use and the Privacy Policy, moreover reserving itself the right to increase the number of processors in order to perform these or other functions or to substitute any existing processors. The Professional gives, furthermore, general authorization to KNOW YOUR FOOD to engage other processors.

The contractual relationship between KNOW YOUR FOOD and the Professional

For the purposes of the General Data Protection Regulation, KNOW YOUR FOOD shall be considered as being the “processor” and the Professional “controller”. Thus, in the scope of this contractual relationship, in addition to the Terms set forth above, it is determined that KNOW YOUR FOOD:

Pricing

All the products/services listed on the Site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis.

Cancellation by Site/Customer

You as a customer can cancel your subscription within 15 days from the date of subscription by calling our customer service. In such a case we will refund any payments already made by you for the subscription. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such subscription. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any subscription placed by them.

Payment Gateway

Payment Methods Price
Debit Cards 2%
Credit Cards 2%
Net-banking 2%
UPI 2%
Mobile Wallets 2%
AMEX & International Cards 3%
EMI 3%
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